Shipping and Returns
We offer a 30-day, risk-free trial on all orders. If you are not satisfied with the Shed Defender, you can return it within 30 days of receiving it. We also offer free shipping on all exchanges within the first 30 days. Product must be washed, clean and free of any dog hair, stains and in same condition as purchased (new). Failure to do so will result in a $5 cleaning fee or a be considered non-refundable return if damaged.
Please email us after you initiate the return to let us know what size you want to exchange or if you want a refund. Thank you.
For returns and exchanges we will email you a prepaid shipping label so you can print it out and return the product. Once we receive the returned item, we will either issue the refund to the card originally used or send you the new item requested. You will be emailed confirmation of the refund or if you are doing an exchange, you will get shipping and tracking information emailed. Please note the shipping info will state the original ordered item, we cannot change it in the system to reflect the new size. Returned payments typically take 3-5 business to appear in your account. For exchanges, we will ship out the new item immediately and you will be notified via email.
International orders must pay for shipping and return shipping on any returns or exchanges. We will pay for shipping for new item on exchanges being sent out but the sale is final after that, we will not accept a return on an exchange due to high shipping costs. Shipping is non-refundable.
Your ORDER # is the last 5 digits of the Reference # on your packing slip
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We offer free shipping via USPS First Class Mail. Please allow 2-4 business days for delivery in the U.S. Items are shipped same day or following day.
International shipping must pay for shipping and times vary depending on country, typical delivery is 10-17 days.