We offer FREE SHIPPING for U.S. orders that are over $29. All orders are shipped same day or the following day via USPS First Class mail. Shipping takes 2-4 business days and you will be emailed tracking information once your order is shipped. Some delays are expected due to Covid-19.
International orders are shipped within 1-2 business days via DHL or USPS for $14.99 USD. Shipping times vary and while it typically takes 8-15 business days, it can take up to 20 business days to arrive depending on the destination. Tracking can be limited depending on destination. Shipping is Non-refundable.
Returns & Exchanges
Free Returns or Exchanges for U.S. Orders: We provide pre-paid shipping labels for returns and exchanges for all U.S. orders within 30 days of when the product was delivered. If purchased through another retailer, please contact that retailer directly.
For us to complete the return or exchange, the returned product must be in the same condition as when it was received (new condition) which means unaltered, undamaged and free of any dog hair, dirt, stains or tears. If the product received is not clean, we will charge a $5 cleaning fee per item. To avoid the cleaning fee, please turn it inside out (keep unzipped) and wash it by itself (care instructions on label). If the product is altered, damaged, stained or cannot be cleaned then it will not be eligible for a return or exchange.
How to Return/Exchange:
1. Find your order number:
Your order number is in the confirmation email and is also the 6 digits in the PO# on your original packing slip.
2. Click on the "start a return or exchange" button below and follow the guided prompts. Our return portal allows you to easily do an exchange or return and send you a prepaid shipping label.
- We offer incredibly fast exchanges: your new order will be sent out as soon as it is dropped off and accepted at the post office.
- For returns, please allow 5-7 days once delivered to be inspected and refunded.
All orders outside the U.S. are required to pay for return shipping on all returns and exchanges. Please email firstname.lastname@example.org and we will provide instructions on how to return or exchange your product. Please do not send the product back to the address on the package or packing slip.
For exchanges, we will ship out the new item to you at no cost, but the sale is final after the exchange. We cannot accept the second item back as a return or exchange.